Frequently Asked Questions

Yes! We have a built-in data importer that lets you import the fire hydrant or other data you already have into your account. We can also help you import your data — just open a support ticket.

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No. The monthly subscription fee is all you pay to use FireDash. There are no hidden fees, ever. Each subscription tier includes a set number of users and devices to start, but we can raise that limit on a case-by-case basis — contact us for details.

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FireDash is your web dashboard for managing your account, fire hydrants, settings, and the other features included in your subscription. You can access FireDash from any modern desktop or mobile web browser.

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You can assign User Roles to any user at any time from the Employees tab. At this time only the Firefighter role cannot access FireDash, but it can sign in through the mobile applications.

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Yes. Residents can look up their nearest fire hydrant and report a problem for free. A premium plan adds the Insurance Distance Proof certificate and is available through the mobile apps.

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Create a free account on the Developer Portal at developer.firedash.us, then create an app to receive your API key. Usage is free in development and billed by response volume in production.

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RiskDash provides fire, environmental, and property risk-assessment tools, checklists, and PDF reports for insurance, construction, and EHS teams. Start a free trial at risk.firedash.us.

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